FREQUENTLY ASKED QUESTIONS

ABOUT MEMBERSHIP

Beyond your regular point-based loyalty programme, Changi Rewards is free and packed with exclusive benefits and privileges. It is Changi Airport’s only loyalty programme that rewards when you shop and dine at Changi Airport, Jewel Changi Airport, and iShopChangi. Find out all the benefits here.

To sign up, download the Changi App or visit Changi Rewards website. Upon submission, activate your Changi Account through the verification link sent to your registered e-mail address. After activation, you may now access your Changi Rewards e-Card through the Changi App or Changi Rewards website.

The Changi Rewards programme is open to all applicants who are 16 years old and above at the time of application.

Your membership starts immediately upon submission of your completed registration. However, you are required to activate your Changi Account before you are able to login to your Changi Rewards account.

Changi Rewards membership is free.

As a Changi Rewards member, you can get to enjoy a series of benefits. Here is a summary of the benefits: 

Benefits Member Tier Gold Tier Platinum Tier
GST Absorbed YES YES YES
Shopping Rebates YES YES YES
Exclusive Events YES YES YES
Points to Miles YES YES YES
Parking Privileges YES YES YES
Free Lounge Access     YES

No, each person is entitled to one Changi Rewards membership. CAG reserves the right to void any one of the duplicate accounts.

 

Changi Rewards membership is non-transferable. If any member is found using someone else’s purchase to accumulate points for his own account, CAG reserves the right to terminate the use of his account.

You can use your Changi Rewards e-Card to earn points at all participating stores in Changi Airport, on iShopChangi.com, at Jewel Changi Airport, and on our partners’ platforms.

There is no expiry date to Changi Rewards membership.

Changi Rewards has gone digital and we do not print any more physical cards. You may now access your Changi Rewards account and e-Card through the iChangi App or Changi Rewards website.

Changi Rewards membership is strictly non-transferable.

To cancel your Changi Rewards membership, please write in to us through the Contact Us webform or enquiry@changiairport.com. Kindly note that if you cancel your Changi Rewards membership, your Changi Account and other Changi Airport related digital accounts will be terminated. You will no longer be able to use your points and enjoy all the privileges of the programme.

Membership Tier

There are 3 tiers in the Changi Rewards membership programme, namely Member tier, Gold tier and Platinum tier. For the different tiers’ benefits, please click here.

Changi Rewards provides you with more benefits as you shop more with us at Changi Airport, iShopChangi, and Jewel Changi Airport. As your accumulated nett spend increases, you get to upgrade to the next tier and enjoy more benefits. 

Here is a brief summary of the benefits:

Benefits Member Tier Gold Tier Platinum Tier
GST Absorbed YES YES YES
Shopping Rebates YES YES YES
Exclusive Events YES YES YES
Points to Miles YES YES YES
Free Parking   YES YES
Free Lounge Access     YES

You may check your membership tier by logging into the Changi App or Changi Rewards website.

Your upgrade status begins the moment you have completed the transaction that qualifies you for the new tier, and it will be valid for one year from the month of spending. For example, if you qualify for Gold tier on 3 May 2021, your membership in Gold tier shall end on 31 May 2022.

Your cumulative nett spend is based on the total nett spend accumulated in a period of 12 months, after deduction of discounts and voucher redemptions, rounded down to the nearest dollar. Minimum spend of S$10 in a single receipt applies for cumulative spend to earn Changi Rewards points and in every block of S$10. 

Example

Purchase amount (Less: Voucher used) S$105.90
In-Store Voucher issued by the store: S$20.00
Changi e-Voucher payment: S$10.00
Nett Payment (by Cash / NETS / Credit card) S$75.90
Cumulated Nett Spend added S$75.00

You can start enjoying the new tier benefits immediately except for parking privileges which will be effected on the following day.

If you did not successfully meet the spending requirement to extend your current tier (Gold or Platinum), you will be downgraded to either Gold or Member tier for the next year, depending on your cumulative spend.

Earn Points

Present your Changi Rewards e-Card when you shop and dine at Changi Airport, Jewel Changi Airport, or when you shop on iShopChangi to earn Changi Rewards points. You may also earn Changi Rewards points when you spend on our partner sites. Click here to see our growing list of partners!

You can earn Changi Rewards points by making qualifying purchases at outlets located at the public and transit areas in Changi Airport, Jewel Changi Airport, and iShopChangi, excluding

  • non-participating outlets in Jewel Changi Airport
  • tobacco products
  • banks, money changing facilities, top-up card facilities and purchases
  • postal services
  • medical services
  • lounges (Bank/Airline/Ambassador/Pay-per-use/SATS Rainforest/Jet Quay), transit hotels, hotel reservations counters, postage services, Crowne Plaza Hotel
  • telecommunications outlets and counters
  • car rental services, airport shuttle and transportation counters
  • passenger meeting services counters, left luggage service counters, tour and travel services
  • dry cleaning services
  • temporary event & short-term non tenant outposts
  • and such other items or services as determined by CAG from time to time.

 

Points are awarded based on the nett purchase value after deduction of discounts and voucher redemptions at all participating stores. Payment made using Changi e-Voucher(s) and all other in Store Vouchers are not entitled to Changi Rewards points. Purchases of Gift/In-Store Vouchers are not entitled to Changi Rewards points too.

Every S$10 nett spent in a single transaction in Changi Airport participating stores entitles you to earn Changi Rewards points, rounded down to the nearest S$10 dollar. You will need to present your Changi Rewards e-Card prior to purchase to accumulate the points earned based on your membership tier.  

 

The earn rate of each tier is as such:

Tier Earn Rate
Member

0.5% rebate

S$10 = 10 Changi Rewards Points

Gold

1% rebate

S$10 = 20 Changi Rewards Points

Platinum

3% rebate

S$10 = 60 Changi Rewards Points

Points will be awarded into your account immediately upon payment and are available for redemption after seven (7) calendar days from the time the points were earned.

 

For bonus points during promotional period, please follow the Terms and Conditions of the respective promotions to understand the grace period to award your bonus points.

You may check your points balance and transactions by logging in to the Changi App or Changi Rewards website.

 

Points balance will also be printed at the bottom of the receipt with every purchase if you present your Changi Rewards e-Card at any participating Changi Airport and Jewel Changi Airport outlets. Only rolling 12-month points accumulated will be reflected on the receipt.

Changi Rewards points can only be awarded for your own purchases. If any member is found using receipts other than those from his own purchases to accumulate points, CAG reserves the right to terminate his Changi Rewards account.

 

Yes, you may submit your receipts for the qualifying transactions through the Contact Us Webform, enquiry@changiairport.com or chat with MAX. Such receipt(s) must be in good condition and not more than seven (7) days old from the receipt date.

No. Points earned are non-transferable.

Points are awarded based on the nett spend after deduction of discounts and voucher redemptions at all participating outlets. Payment made using Changi e-Voucher(s), Changi  e-Voucher(s) Flexi, and all other In-Store Vouchers are not entitled to Changi Rewards points. Purchases of Gift/In-Store Vouchers are not entitled to Changi Rewards points too.

From 1 April 2022, a S$5,000 nett spend cap on the number of points awarded will be implemented for every shop and dine transaction you made at Changi Airport, Jewel Changi Airport, iShopChangi or on Sift and Pick.

 

The maximum earned points for each tier will be 5,000 points for Member, 10,000 points for Gold and 30,000 points for Platinum based on S$5,000 nett spending in a single receipt.

No, you may not as you have purchased only one item. You will be awarded 5,000 (Member), 10,000 (Gold) and 30,000 (Platinum) points depending on your current membership tier based on S$20,000 nett spending in a single receipt.

If you are a Platinum member, the maximum earned points will be 60,000 (S$20,000 nett spend = 30,000 points + S$10,000 nett spend = 30,000 points) based on the receipt from Store A and receipt from Store B.

There is no limit to the maximum number of points per day/month/year as it is set based on per transaction. As such, you may continue to spend on multiple items within a store or across different stores.

Use Points

You can redeem your Changi Rewards points from the wide range of exclusive rewards on the Rewards Catalogue. Alternatively, you can redeem Changi e-Voucher(s), Changi e-Voucher(s) Flexi, or parking rebates through the Changi App.

Changi Rewards points can be used to redeem for Changi e-Voucher(s) or e-Voucher(s) Flexi to offset your purchases, parking rebates, premiums, KrisFlyer miles and many more. Find out more on our Rewards Catalogue.

Changi Rewards points earned must be redeemed within 12 months from the date of deposit, expiring by the last day of the rolling 12th month. Any unutilised points will expire and be forfeited, i.e Points deposited on 23rd June 2024 must be redeemed before 30th June 2025.

No, Changi Rewards points are non-transferable.

Any unredeemed points will be automatically forfeited. No extension of validity for unused points is allowed.

Yes, you can redeem Changi e-Voucher(s) or e-Voucher(s) Flexi through your Changi App or Changi Rewards website with your Changi Rewards points to offset your purchases at the participating stores.

Changi Rewards points are available for redemption after seven (7) calendar days from the time the points were earned.

Benefits and Privileges

This is an exclusive privilege for Platinum members only. Upon upgrade, Platinum members will receive an email with the Airport Lounge e-passes which will be required upon entry. If you are a Platinum member but you did not receive the upgrade email, please email us at enquiry@changiairport.com.

You can use your complimentary Airport Lounge Passes at the following locations:

  • Plaza Premium Lounge located at Changi Airport Terminal 1
  • Ambassador Transit Lounge located at Changi Airport Terminals 2 and 3
  • Blossom Lounge located at Changi Airport Terminal 4

Free daily parking benefit for Gold and Platinum members will be automatically credited to member’s IU on a daily basis. Members are required to input or update your In-Vehicle Unit (IU) number in your Changi Rewards profile through the Changi App to receive the daily parking benefits. 

Parking charges equivalent to the free parking hours will automatically be offset from your parking charges when you exit the car park. 

  1. Input or update your In-Vehicle Unit (IU) number in your Changi Rewards profile through the Changi App. In the event if there is no IU number registered to the Changi Reward’s member profile, the member will not receive the parking benefit.​

  2. Visit and spend at participating outlets in Changi Airport and Jewel Changi Airport.  ​

  3. Scan your Rewards Card upon the point of purchase at the participating outlets in order to qualify for the accumulative nett spend.  ​

  4. Free parking benefits will be automatically credited to member’s IU once the required minimum spend amount is accumulated.  ​

  5. Parking charges equivalent to the free parking hours will automatically be offset from your parking charges when you exit the car park. ​

 

Find out more on the free parking benefits with minimum spend here

Cessation of Changi Rewards Physical Card

Changi Rewards will be going fully digital and contactless by December 2022 to provide you with a safer and more convenient shopping experience at Changi Airport. In line with this, we will be phasing out the use of Changi Rewards physical cards by December 2022.

You can download the Changi app here and use your Changi Rewards e-Card to earn points at all participating stores in Changi Airport, on iShopChangi.com, at Jewel Changi Airport, and on our partners' platforms.

Please present your Changi Rewards e-Card and confirmation email to collect your items at Terminal 3 Basement 2 Customer Service counter.

You may access your Changi Rewards e-Card in the Changi App. Simply download Changi app here or directly from Google Play (Android), App Store (iOS) and App Gallery (Huawei).

Changi e-Voucher and e-Voucher Flexi

Changi Rewards e-Voucher is a digital version of a cash voucher that you may use your Changi Rewards points to redeem for, and use at all participating outlets in Changi Airport, across Terminal 1 to 4, excluding Jewel Changi Airport.

Changi e-Voucher(s) can be used at participating outlets in Changi Airport except the following outlets listed in Table 1 below.

Table 1: Outlets that do not accept Changi e-Voucher(s)

Changi Airport Public Area Changi Airport Transit Area
  • Banks
  • Car Rental Counters
  • Changi Recommends
  • Convenience Stores (Cheers and 7-Eleven)
  • Crowne Plaza Hotel
  • Dry Cleaning Services
  • Fast Food (McDonald's, Terminal 1 Burger King)
  • Ground Transport Services
  • Hotel Reservation Counters
  • Kopitiam
  • Left Baggage Counters
  • Medical Services
  • MindChamps PreSchool
  • Money-Changing Counters
  • Passenger Meeting Services Counters
  • Pay-Per-Use Lounge (e.g. The Haven by JetQuay)
  • Play! by KinderPlay
  • Postage Services
  • Staff Canteens and Taxi Canteens
  • Supermarkets
  • Tele-communications (e.g. Starhub)
  • Temporary Retail Outposts*
  • Top-up Card Machines and Services (e.g. Coffee Bean card, cash cards, Zone X etc.)
  • Travel Services (e.g. Seiki Travel)
  • CARs International
  • Airline Lounges
  • Airport Wellness Oasis
  • Be Relax
  • Changi Recommends
  • Convenience Stores (e.g. Cheers and 7-Eleven)
  • Dior
  • Dry Cleaning Services
  • Fast Food (McDonald's)
  • Hermes
  • Left Baggage Counters
  • Medical Services
  • Money-Changing Counters
  • Postage Services
  • Shower & Spa Services
  • Temporary Retail Outposts*
  • Transit Hotels

*Retail pushcarts in Terminal 3 Basement 2 are not temporary outposts and Changi e-Voucher(s) can be used for purchases at these retail pushcarts.

1,000 Changi Rewards points = $5 e-Voucher

Changi e-Voucher(s) come in denominations of S$5

Changi e-Voucher Flexi is a digital version of a cash voucher that you may use your Changi Rewards points to redeem for, and use at all participating outlets in both Changi Airport and Jewel Changi Airport.

Changi e-Voucher(s) Flexi can be used at participating outlets in Changi Airport and Jewel Changi Airport except the following outlets listed below and in Table 2.

 

Non-participating outlets in Jewel Changi Airport:

4B BLACK BY BLUE BRAVE, ABC COOKING STUDIO SINGAPORE, ADIDAS, AGNES B, ALDO, ANTHOLOGY BY COMPENDIUM SPIRITS, ARTEASTIQ DEPATIO, ASICS, BATH & BODYWORKS, BEAN FOLKS BY LEMUEL CHOCOLATE, BIRDS OF PARADISE GELATO BOUTIQUE, CHALLENGER, CHOCOLATE ORIGIN, COACH, COLUMBIA, DIN TAI FUNG, DON DON DONKI, DONG XIN FRIED ICE CREAM, DRAGON BRAND BIRDS NEST, DYSON, FAIRPRICE FINEST, FONG SHENG HAO, FOOT LOCKER INC, FUN CLAW, FURLA, GODIVA, GOELIA, GUARDIAN, HAINAN STORY, HOOGA, HOSHINO COFFEE, HYGGERIUM, I LOVE SG, IM IN, IRVINS X, JOLLY FIELDS, JUMBO SEAFOOD, KANTIN, KATE SPADE, KEE WAH BAKERY, KELE, KEONG SAIK BAKERY, KFC, KIMS DUET, KOPI KENANGAN, KWONG CHEONG THYE, LAVENDER BAKERY AND PATISSERIE, LIM CHEE GUAN, LOVISA, LUCKIN COFFEE, MAISON MARGIELA + AMARIS, MAMMA MIA! TRATTORIA E CAFFÈ, MASSIMO DUTTI, MCDONALD'S, MINMED WELLNESS COLLECTIVE (HEALTH SCREENERS & REVEL), MOLESKINE, MOTHERHOUSE, NATURELAND, NESUTO, NIKE, NINE FRESH, OAKLEY, OLE OLE, OYSHO, PAZZION, POLO RALPH LAUREN, POTATO CORNER, POULET BIJOU, PS CAFE, RAY-BAN, RICH & GOOD CAKE SHOP SINCE 1997™, SAMPANMAN, SANRIO, SASA, SHAKE SHACK, SHAW THEATRES JEWEL, SHIHLIN TAIWAN STREET SNACKS, SIMPLY TOYS, SKINGO!, SMIGGLE, SNACK BOX, SOURBOMBE ARTISANAL BAKERY, SPARKLE, SPECTACLE HUT BOUTIQUE, SUKIYA - GYUDON CURRY, TAI ER SUANCAI & FISH, TAN YU EXCLUSIVE, THE BACKYARD BAKERS, THE DIGITAL GADGETS, THE WONDER STORE, TOYS R US, ZARA

Table 2: Outlets that do not accept Changi e-Voucher(s) Flexi

Changi Airport Public Area Changi Airport Transit Area Jewel Changi Airport  
  • Banks
  • Car Rental Counters
  • Changi Recommends
  • Convenience Stores (e.g. Cheers and 7-Eleven)
  • Crowne Plaza Hotel
  • Dry Cleaning Services
  • Fast Food
  • Ground Transport Services
  • Hotel Reservation Counters
  • Kopitiam
  • Left Baggage Counters
  • Medical Services
  • MindChamps PreSchool
  • Money-Changing Counters
  • Passenger Meeting Services Counters
  • Pay-Per-Use Lounge (e.g. The Haven by JetQuay)
  • Play! by KinderPlay
  • Postage Services
  • Staff Canteens and Taxi Canteens
  • Supermarkets
  • Tele-communications (e.g. Starhub)
  • Temporary Retail Outposts*
  • Top-up Card Machines and Services (e.g. Kopitiam Card, Coffee Bean card, cash cards, Zone X etc.)
  • Travel Services (e.g. Seiki Travel)
  • Wan Yang Foot Reflexology
  • Airline Lounges
  • Airport Wellness Oasis
  • Be Relax
  • Changi Recommends
  • Convenience Stores (e.g. Cheers and 7-Eleven)
  • Dior
  • Dry Cleaning Services
  • Fast Food 
  • Food Gallery (Terminal 1)
  • Hermes
  • Left Baggage Counters
  • Medical Services
  • Money-Changing Counters
  • Postage Services
  • Shower & Spa Services
  • Singapore Food Street (Terminal 3)
  • Temporary Retail Outposts*
  • Transit Hotels
  • Apple Store
  • Banks / ATMs / Money Changers / Financial Services
  • Sistic / AXS / SAM Payments
  • Car rental services, airport shuttle and transportation counters
  • Cash Card / Stored Value Cards Top Up transactions
  • Changi Experience Studio Tickets
  • Changi Gift Shop
  • Jewel Attraction Tickets 
  • Lounges, passenger meeting services counters, left luggage service counters, tour and travel services
  • Online purchases
  • Purchase of vouchers e.g. Jewel vouchers, eCapitaVouchers
  • Temporary vendors at promotional spaces e.g. Jewel Atrium, Cloud9 Piazza and pop-up stores
  • Tobacco products
  • YOTELAIR Singapore Changi Airport
 

*Retail pushcarts in Terminal 3 Basement 2 are not temporary outposts and Changi e-Voucher(s) Flexi can be used for purchases at these retail pushcarts.

1,500 Changi Rewards points = $5 e-Voucher Flexi

Changi e-Voucher(s) Flexi come in denominations of S$5

Changi e-Voucher(s) / e-Voucher(s) Flexi will expire 1 year from the month of redemption.

There is no limit to the number of Changi e-Voucher(s) and e-Voucher(s) Flexi you can redeem. However, the aggregate value of Changi e-Voucher(s) and e-Voucher(s) Flexi held in your Changi Rewards account cannot at any time exceed S$1,000.

 

If you have S$1,000 of Changi e-Voucher(s) and e-Voucher(s) Flexi in your Changi Rewards account, you can only redeem more Changi e-Voucher(s) or e-Voucher(s) Flexi (using your Changi Rewards points) after you have reduced the amount of Changi e-Voucher(s) or e-Voucher(s) Flexi in your account. You can do this by utilizing the Changi e-Voucher(s) and e-Voucher(s) Flexi in your account at any participating outlets.

If the crediting of Changi e-Voucher(s) or e-Voucher(s) Flexi will result in there being more than S$1,000 in your Changi Rewards account, CAG shall have the discretion to award any Changi e-Voucher(s) or e-Voucher(s) Flexi won by a Changi Rewards member in other forms such as Changi Rewards points, as may be determined by CAG from time to time.

Simply present your Changi Rewards e-Card prior to making payment and inform the respective outlet assistant that you would be using Changi e-Voucher(s) or e-Voucher(s) Flexi to offset your payment. The outlet assistant will then use the e-Voucher(s) or e-Voucher(s) Flexi to offset final payment amount.

No, all Changi e-Voucher(s) and e-Voucher(s) Flexi are non-transferable and not exchangeable for cash.

No, all Changi e-Voucher(s) and e-Voucher(s) Flexi must be used in their full denomination. E.g. if an item is S$4.90 and a S$5 e-Voucher/e-Voucher Flexi is used, the full S$5 will be expensed.

No. Changi e-Voucher(s) and e-Voucher(s) Flexi can only be used when the Changi Rewards e-Card is presented.

In the case of a refund in the same month, refunded Changi e-Voucher(s) / e-Voucher(s) Flexi with the original expiry date will be issued.

 

In the case of a refund across different months, the refund will be processed in cash.

Rewards Catalogue

You may redeem your Changi Rewards points through the Changi App or Changi Rewards website.

You will receive a confirmation e-mail upon successful redemption. Please follow the instructions in the e-mail to collect your items. 

For collection of physical items, you may head down to the Changi Rewards counter located at Terminal 3 Basement 2 from 10am to 10.30pm daily.

To authorise another person to collect redeemed items on your behalf, please complete the Letter of Authorisation. Verification checks will be conducted prior to the redemption. Your authorised redemption party will need to bring along the following documents.

  • Letter of Authorisation duly signed by Cardholder; and
  • Copy of Cardholder's Changi Rewards e-Card

No cancellation or changes are allowed on the redemption item once you have completed and confirmed the redemption.

Yes, you can redeem more than one item as long as you have sufficient Changi Rewards Points, and while stocks last. Each redemption item comes with their set of terms of use. Please refer to the Terms and Conditions before you proceed with your redemption.

No, combination of Changi Rewards points earned in different Programme Years is strictly not allowed.

Cancellation and Refunds

The Changi Rewards points earned from the purchase of the good shall be debited from your account accordingly. If the refund and points debit involve a tier change, you will revert to your previous tier with immediate effect.

Your Changi Rewards membership, Changi Account and all other Changi Airport related digital accounts will be terminated. You will no longer be able to use your points, and enjoy all the privileges of the programme.

CHANGI ACCOUNT

The Changi Account is a digital account service that enables you to connect and transact on Changi Airport’s digital portals with just one username and password. A Changi Account is created as part of the Changi Rewards membership signup. 

There are generally no restrictions on eligibility to register for a Changi Account. Enhancements to the Changi Account system will be made progressively to include other Changi Airport digital portals overtime.

Your Changi Account is the e-mail address that is entered during the registration process.

Upon successful registration, an activation e-mail will be sent to the e-mail address registered as your Changi Account. Please click on the verification link to activate your Changi Account.

Yes, you can amend your details by logging in to your Changi Rewards account through the Changi App or Changi Rewards website. 

Please contact us at enquiry@changiairport.com should you wish to amend your registered e-mail address and date of birth. Please note that your request will be reviewed and processed on a case-by-case basis.

Please click here to reset your password. An e-mail will be sent to your registered Changi Account e-mail address with instructions on how you can reset your password.

 

If you have forgotten your registered Changi Account e-mail address, please contact us at login@changiairport.com to reset your Changi Account password. Identity verification checks may be performed for secuirty purposes.

We do not recommend that you authorise another person to request for or reset your Changi Account password, as your Changi Account gives you access to data and information which can be confidential.

My data and privacy

You may read our privacy policy to find out more.

Subscription

Don't miss out on the latest offers and promotions by subscribing to Changi Rewards! Update your subscription preferences for email, SMS, and app notifications here on the Changi App. Head to the 'Account' tab, tap the top-right settings icon to access 'Notifications' and manage your subscription preferences hassle-free.