• Jewel Changi Airport and Hub & Spoke have reopened to the public. As for Changi's terminals, access will continue to be restricted only to passengers with air tickets and essential airport workers till further notice. 

    Drivers dropping off or picking up passengers should keep to departure kerbside or arrival pickup areas respectively. Entry to terminal building is not allowed.

    Changi Airport remains open for air travel during this period. Passengers should contact their airlines if they have questions on their travel plans.

    More details >

FREQUENTLY ASKED QUESTIONS

ABOUT MEMBERSHIP

Beyond your regular point-based loyalty programme, Changi Rewards is free and packed with exclusive benefits and privileges. It is Changi Airport’s only loyalty programme that rewards when you shop and dine at Changi Airport, Jewel Changi Airport, and iShopChangi. Find out all the benefits here.

To sign up, download the iChangi App or visit Changi Rewards website. Upon submission, activate your Changi Account through the verification link sent to your registered e-mail address. After activation, you may now access your Changi Rewards e-Card through the iChangi App or Changi Rewards website.

The Changi Rewards programme is open to all applicants who are 16 years old and above at the time of application.

Your membership starts immediately upon submission of your completed registration. However, you are required to activate your Changi Account before you are able to login to your Changi Rewards account.

Changi Rewards membership is free.

As a Changi Rewards member, you can get to enjoy a series of benefits. Here is a summary of the benefits: 

Benefits Member Tier Gold Tier Platinum Tier
GST Absorbed YES YES YES
Sure-Win Game YES YES YES
Shopping Rebates YES YES YES
Exclusive Events YES YES YES
Points to Miles YES YES YES
Free Parking   YES YES
Free Lounge Access     YES

No, each person is entitled to one Changi Rewards membership. CAG reserves the right to void any one of the duplicate accounts.

Changi Rewards membership is non-transferable. If any member is found using someone else’s account to accumulate points for his own purchases, CAG reserves the right to terminate the use of his account.

You can use your Changi Rewards e-Card to earn points at all participating stores in Changi Airport, on iShopChangi.com, at Jewel Changi Airport, and on our partners’ platforms.

There is no expiry date to Changi Rewards membership.

Changi Rewards has gone digital and we do not print any more physical cards. You may now access your Changi Rewards account and e-Card through the iChangi App or Changi Rewards website.

Changi Rewards membership is strictly non-transferable.

To cancel your Changi Rewards membership, please write in to us through the Contact Us webform or enquiry@changiairport.com. Kindly note that if you cancel your Changi Rewards membership, your Changi Account and other Changi Airport related digital accounts will be terminated. You will no longer be able to use your points and enjoy all the privileges of the programme.

Membership Tier

There are 3 tiers in the Changi Rewards membership programme, namely Member tier, Gold tier and Platinum tier. For the different tiers’ benefits, please click here.

Changi Rewards provides you with more benefits as you shop more with us at Changi Airport, iShopChangi, and Jewel Changi Airport. As your accumulated nett spend increases, you get to upgrade to the next tier and enjoy more benefits. 

Here is a brief summary of the benefits:

Benefits Member Tier Gold Tier Platinum Tier
GST Absorbed YES YES YES
Sure-Win Game YES YES YES
Shopping Rebates YES YES YES
Exclusive Events YES YES YES
Points to Miles YES YES YES
Free Parking   YES YES
Free Lounge Access     YES

You may check your membership tier by logging into the iChangi App or Changi Rewards website.

Your upgrade status begins the moment you have completed the transaction that qualifies you for the new tier, and it will be valid for one year from the month of spending. For example, if you qualify for Gold tier on 3 May 2021, your membership in Gold tier shall end on 31 May 2022.

Your cumulative nett spend is based on the total nett spend accumulated in a period of 12 months, after deduction of discounts and voucher redemptions, rounded down to the nearest dollar. Minimum spend of S$10 in a single receipt applies for cumulative spend to earn Changi Rewards points and in every block of S$10. 

Example

Purchase amount (Less: Voucher used) S$105.90
In-Store Voucher issued by the store: S$20.00
Changi Rewards e-Voucher payment: S$10.00
Nett Payment (by Cash / NETS / Credit card) S$75.90
Cumulated Nett Spend added S$75.00

You can start enjoying the new tier benefits immediately except for parking privileges which will be effected on the following day.

If you did not successfully meet the spending requirement to extend your current tier (Gold or Platinum), you will be downgraded to either Gold or Member tier for the next year, depending on your cumulative spend.

Earn Points

Present your Changi Rewards e-Card when you shop and dine at Changi Airport, Jewel Changi Airport, or when you shop on iShopChangi to earn Changi Rewards points. You may also earn Changi Rewards points when you spend on our partner sites. Click here to see our growing list of partners!

You can earn Changi Rewards points by making qualifying purchases at outlets located at the public and transit areas in Changi Airport, Jewel Changi Airport, and iShopChangi, excluding

  • non-participating outlets in Jewel Changi Airport
  • tobacco products
  • banks, money changing facilities, top-up card facilities and purchases
  • postal services
  • medical services
  • lounges (Bank/Airline/Ambassador/Pay-per-use/SATS Rainforest/Jet Quay), transit hotels, hotel reservations counters, postage services, Crowne Plaza Hotel
  • telecommunications outlets and counters
  • car rental services, airport shuttle and transportation counters
  • passenger meeting services counters, left luggage service counters, tour and travel services
  • dry cleaning services
  • temporary event & short-term non tenant outposts
  • and such other items or services as determined by CAG from time to time.

 

Points are awarded based on the nett purchase value after deduction of discounts and voucher redemptions at all participating stores. Payment made using Changi Rewards e-Vouchers and all other in Store Vouchers are not entitled to Changi Rewards points. Purchases of Gift/In-Store Vouchers are not entitled to Changi Rewards points too.

Every S$10 nett spent in a single transaction in Changi Airport participating stores entitles you to earn Changi Rewards points, rounded down to the nearest S$10 dollar. You will need to present your Changi Rewards e-Card prior to purchase to accumulate the points earned based on your membership tier.  

 

The earn rate of each tier is as such:

Tier Earn Rate
Member S$10 = 10 Changi Rewards Points
Gold S$10 = 20 Changi Rewards Points
Platinum S$10 = 60 Changi Rewards Points

Points will be awarded into your account immediately upon payment and are available for redemption after seven (7) calendar days from the time the points were earned.

 

For bonus points during promotional period, please follow the Terms and Conditions of the respective promotions to understand the grace period to award your bonus points.

You may check your points balance and transactions by logging in to the iChangi App or Changi Rewards website.

 

Points balance will also be printed at the bottom of the receipt with every purchase if you present your Changi Rewards e-Card at any participating Changi Airport and Jewel Changi Airport outlets. Only points accumulated in that Programme Year will be reflected on the receipt.

Changi Rewards points can only be awarded for your own purchases. If any member is found using receipts other than those from his own purchases to accumulate points, CAG reserves the right to terminate his Changi Rewards account.

 

Yes, you may submit your receipts for the qualifying transactions through the Contact Us Webform, enquiry@changiairport.com, or via Facebook Messenger. Such receipt(s) must be in good condition and not more than seven (7) days old from the receipt date.

No. Points earned are non-transferable.

Points are awarded based on the nett spend after deduction of discounts and voucher redemptions at all participating outlets. Payment made using Changi Rewards e-Voucher, Changi Rewards e-Voucher Flexi, and all other In-Store Vouchers are not entitled to Changi Rewards points. Purchases of Gift/In-Store Vouchers are not entitled to Changi Rewards points too.

Use Points

You can redeem your Changi Rewards points from the wide range of exclusive premiums on the Rewards Catalogue. Alternatively, you can redeem Changi Rewards e-Voucher(s), e-Voucher(s) Flexi, or parking rebates through the iChangi App.

Changi Rewards points can be used to redeem for Changi Rewards e-Voucher(s) or e-Voucher(s) Flexi to offset your purchases, parking rebates, premiums, KrisFlyer miles and many more. Find out more on our Rewards Catalogue.

Changi Rewards points for the current Programme Year must be redeemed by 30 June of the following year. Any unredeemed points will be forfeited. For example, any points earned in the current Programme Year from 1 April 2021 to 31 March 2022, will have to be redeemed by 30 June 2022.

No, Changi Rewards points are non-transferable.

Any unredeemed points will be automatically forfeited. No extension of validity for unused points is allowed.

Yes, you can redeem Changi Rewards e-Voucher(s) or e-Voucher(s) Flexi through your iChangi App or Changi Rewards website with your Changi Rewards points to offset your purchases at the participating stores.

Changi Rewards points are available for redemption after seven (7) calendar days from the time the points were earned.

Benefits and Privileges

Simply spend S$30 nett in a single receipt at Changi Airport, Jewel Changi Airport, or iShopChangi and you will automatically receive a token to play the Sure-Win Game online. Your game token will expire 3 months from the date of issuance.

We have exciting prizes in line for you to win from our Sure-Win Game! Prizes range from instant prizes to monthly Mega Prizes such as 4D3N vacation, 200,000 Changi Rewards bonus points, iPhone 12, and more!

No Changi Rewards points are required to play the Sure-Win Game. The Sure-Win Game tokens are automatically credited into your account when you spend a minimum of S$30 nett in a single receipt. You will be able to see your total number of tokens when you sign in to your Changi Rewards account.

Input your In-Vehicle (IU) number in your Changi Rewards profile through the iChangi App or Changi Rewards website. Parking charges will automatically offset your available Changi Rewards parking privileges that are tied to your account when you are leaving the car park.

 

Changi Rewards parking privileges can be enjoyed at car parks located at Terminals 2, 3 and 4 (excluding Terminal 1 / Jewel car park)

  • For Platinum members, you will get to enjoy 2 hours daily complimentary parking.
  • For Gold members, you will get to enjoy 1 hour daily complimentary parking with a minimum spend of S$35 at Changi Airport public areas, excluding Jewel Changi Airport.
  • For all Changi Rewards members, you are able to redeem your Changi Rewards points for parking rebates on our Rewards Catalogue.

This is an exclusive privilege for Platinum members only. Platinum members will receive an email on how to redeem the Airport Lounge pass. If you are a Platinum member but you did not receive the instruction email, please email us at enquiry@changiairport.com.

You can use your complimentary Airport Lounge Passes at the following locations:

·         Plaza Premium Lounge located at Changi Airport Terminal 1

·         Ambassador Transit Lounge located at Changi Airport Terminals 3

Refer A Friend Programme

Retrieve your referral link on your Changi Rewards account here and start sharing! You and your friend will receive 100 Bonus Points each when the recipient of the link signs up, completes the Changi Rewards registration and makes a minimum spend of S$10 with their new Changi Rewards membership. In addition to the points earned, receive an additional 5,000 Bonus Poins for every 5 successful referrals. 

Log in to your Changi Rewards account, click on ‘Refer A Friend’, and view ‘Your Referral Earnings’. The status of each referral will be updated as friends successfully register.

Your 100 points will be credited to your Changi Rewards account when your friend successfully registers for the Programme via the Referral Code or Link and makes a minimum spend of S$10. Log in to your account to track your referral status and points balance.

Changi Rewards e-Voucher and e-Voucher Flexi

Changi Rewards e-Voucher is a digital version of a cash voucher that you may use your Changi Rewards points to redeem for, and use at all participating outlets in Changi Airport.

Changi Rewards e-Voucher(s) can be used at participating outlets in Changi Airport except the following outlets listed in Table 1 below.

Table 1: Outlets that do not accept Changi Rewards e-Voucher(s)

Changi Airport Public Area Changi Airport Transit Area
  • Banks
  • Car Rental Counters
  • Changi Recommends
  • Convenience Stores (e.g. Cheers and 7-Eleven)
  • Crowne Plaza Hotel
  • Dry Cleaning Services
  • Fast Food
  • Ground Transport Services
  • Hotel Reservation Counters
  • Kopitiam
  • Left Baggage Counters
  • Medical Services
  • MindChamps PreSchool
  • Money-Changing Counters
  • Passenger Meeting Services Counters
  • Pay-Per-Use Lounge (e.g. The Haven by JetQuay)
  • Play! by KinderPlay
  • Postage Services
  • Staff Canteens and Taxi Canteens
  • Supermarkets
  • Tele-communications (e.g. Starhub)
  • Temporary Retail Outposts*
  • Top-up Card Machines and Services (e.g. Kopitiam Card, Coffee Bean card, cash cards, Zone X etc.)
  • Travel Services (e.g. Seiki Travel)
  • Wan Yang Foot Reflexology
  • Airline Lounges
  • Airport Wellness Oasis
  • Be Relax
  • Changi Recommends
  • Convenience Stores (e.g. Cheers and 7-Eleven)
  • Dry Cleaning Services
  • Fast Food 
  • Food Gallery (Terminal 1)
  • Hermes
  • Left Baggage Counters
  • Medical Services
  • Money-Changing Counters
  • Postage Services
  • Shower & Spa Services
  • Singapore Food Street (Terminal 3)
  • Temporary Retail Outposts*
  • Transit Hotels

*Retail pushcarts in Terminal 3 Basement 2 are not temporary outposts and Changi Rewards e-Voucher(s) can be used for purchases at these retail pushcarts.

1,000 Changi Rewards points = $5 e-Voucher

Changi Rewards e-Voucher(s) come in denominations of S$5

Changi Rewards e-Voucher is a digital version of a cash voucher that you may use your Changi Rewards points to redeem for, and use at all participating outlets in both Changi Airport and Jewel Changi Airport.

Changi Rewards e-Voucher(s) Flexi can be used at participating outlets in Changi Airport and Jewel Changi Airport except the following outlets listed below and in Table 2.

 

Non-participating outlets in Jewel Changi Airport:

% Arabica, American Tourister, An Acai Affair, APM Monaco*, Arteastiq Bistro, Auntie Annie's, Bata, Bee Cheng Hiang, Birds of Paradise, bloomB, Bottles & Bottles, Burger King, Café Amazon, Calvin Klein Jeans, Candy Empire, Carter's, Chi Cha San Chen, Chocolate Origin, Chomel, Chun Yang Tea 春阳茶事, Clarks, COACH, Commons, D!D, dal.komm COFFEE, Devil Chicken, Diamanti Per Tutti, Din Tai Fung, Ducks & Crafts, Durian Mpire, Evisu, FILA, FILA KIDS, FairPrice Finest, Five Spice, Franck Muller, Fun Toast, G-STAR RAW, Giordano, Giordano ladies, Hoshino Coffee, In Good Company, IRVINS X Salted Egg, Island Shop, Japanese Soba Noodles Tsuta, KANE MOCHI, KFC, Kiehl's Since 1851, Kipling, Läderach Chocolatier Suisse, Lacoste, Lavender, Lim Chee Guan, Luke's Lobster, m)phosis, Mango, MARK NASON LOS ANGELES X SKECHERS, Massimo Dutti, Mellower Coffee, Meyson, Mothercare, Mr. Coconut, MUJI*, nectar, Nike, Ning, Obermain, Ogawa A.O.sland, Old Chang Kee, Onitsuka Tiger, Orient Crown, Oriental Herbal Tea, OYSHO, PANDORA, Pet Lovers Centre, PINK FISH™, Potato Corner, Pow Sing, prettyFIT, QB HOUSE KIDS, RICH & GOOD CAKE SHOP, Samjin Amook since 1953, Sanook Kitchen, SK Jewellery, Skechers, Skeda, Spectacle Hut Boutique, Stuff'd, The 1872 Clipper Tea Co., THE BETTER TOY STORE, The Flip Flop Shop, The Green Party, The Shirt Bar*, TIMELESS, Times Junior, Tonkatsu by Ma Maison, Turtle/1, Typo, UNIQLO*, Urban Revivo*, Violet Oon Singapore, VANS, Yun Nans 云海肴, ZARA

*Accepted through Changi Pay only.

 

Table 2: Outlets that do not accept Changi Rewards e-Voucher(s) Flexi

Changi Airport Public Area Changi Airport Transit Area Jewel Changi Airport  
  • Banks
  • Car Rental Counters
  • Changi Recommends
  • Convenience Stores (e.g. Cheers and 7-Eleven)
  • Crowne Plaza Hotel
  • Dry Cleaning Services
  • Fast Food
  • Ground Transport Services
  • Hotel Reservation Counters
  • Kopitiam
  • Left Baggage Counters
  • Medical Services
  • MindChamps PreSchool
  • Money-Changing Counters
  • Passenger Meeting Services Counters
  • Pay-Per-Use Lounge (e.g. The Haven by JetQuay)
  • Play! by KinderPlay
  • Postage Services
  • Staff Canteens and Taxi Canteens
  • Supermarkets
  • Tele-communications (e.g. Starhub)
  • Temporary Retail Outposts*
  • Top-up Card Machines and Services (e.g. Kopitiam Card, Coffee Bean card, cash cards, Zone X etc.)
  • Travel Services (e.g. Seiki Travel)
  • Wan Yang Foot Reflexology
  • Airline Lounges
  • Airport Wellness Oasis
  • Be Relax
  • Changi Recommends
  • Convenience Stores (e.g. Cheers and 7-Eleven)
  • Dry Cleaning Services
  • Fast Food 
  • Food Gallery (Terminal 1)
  • Hermes
  • Left Baggage Counters
  • Medical Services
  • Money-Changing Counters
  • Postage Services
  • Shower & Spa Services
  • Singapore Food Street (Terminal 3)
  • Temporary Retail Outposts*
  • Transit Hotels
  • Apple Store
  • Banks / ATMs / Money Changers / Financial Services
  • Car rental services, airport shuttle and transportation counters
  • Cash Card / Stored Value Cards Top Up transactions
  • Changi Expereince Studio Tickets
  • Changi Gift Shop
  • Jewel Attraction Tickets 
  • Lounges, passenger meeting services counters, left luggage service counters, tour and travel services
  • Online purchases
  • Purchase of vouchers e.g. Jewel vouchers, eCapitaVouchers
  • Temporary vendors at promotional spaces e.g. Jewel Atrium, Cloud9 Piazza and pop-up stores
  • Tobacco products
  • YOTELAIR Singapore Changi Airport
 

*Retail pushcarts in Terminal 3 Basement 2 are not temporary outposts and Changi Rewards e-Voucher(s) Flexi can be used for purchases at these retail pushcarts.

1,500 Changi Rewards points = $5 e-Voucher Flexi

Changi Rewards e-Voucher(s) Flexi come in denominations of S$5

Changi Rewards e-Voucher(s) / e-Voucher(s) Flexi will expire 1 year from the month of redemption.

There is no limit to the number of Changi Rewards e-Voucher(s) and e-Voucher(s) Flexi you can redeem. However, the aggregate value of Changi Rewards e-Voucher(s) and e-Voucher(s) Flexi held in your Changi Rewards account cannot at any time exceed S$1,000.

 

If you have S$1,000 of Changi Rewards e-Voucher(s) and e-Voucher(s) Flexi in your Changi Rewards account, you can only redeem more Changi Rewards e-Voucher(s) or e-Voucher(s) Flexi (using your Changi Rewards points) after you have reduced the amount of Changi Rewards e-Voucher(s) or e-Voucher(s) Flexi in your account. You can do this by utilizing the Changi Rewards e-Voucher(s) and e-Voucher(s) Flexi in your account at any participating outlets.

If the crediting of Changi Rewards e-Voucher(s) or e-Voucher(s) Flexi will result in there being more than S$1,000 in your Changi Rewards account, CAG shall have the discretion to award any Changi Rewards e-Voucher(s) or e-Voucher(s) Flexi won by a Changi Rewards member in other forms such as Changi Rewards points, as may be determined by CAG from time to time.

Simply present your Changi Rewards e-Card prior to making payment and inform the respective outlet assistant that you would be using Changi Rewards e-Voucher(s) or e-Voucher(s) Flexi to offset your payment. The outlet assistant will then use the e-Voucher(s) or e-Voucher(s) Flexi to offset final payment amount.

No, all Changi Rewards e-Voucher(s) and e-Voucher(s) Flexi are non-transferable and not exchangeable for cash.

No, all Changi Rewards e-Voucher(s) and e-Voucher(s) Flexi must be used in their full denomination. E.g. if an item is S$4.90 and a S$5 e-Voucher/e-Voucher Flexi is used, the full S$5 will be expensed.

No. Changi Rewards e-Voucher(s) and e-Voucher(s) Flexi can only be used when the Changi Rewards e-Card is presented.

In the case of a refund in the same month, refunded Changi Rewards e-Voucher(s) / e-Voucher(s) Flexi with the original expiry date will be issued.

 

In the case of a refund across different months, the refund will be processed in cash.

Rewards Catalogue

You may redeem your Changi Rewards points through the iChangi App or Changi Rewards website.

You will receive a confirmation e-mail upon successful redemption. Please follow the instructions in the e-mail to collect your items. 

For collection of physical items, you may head down to the Changi Rewards counter located at Terminal 3 Basement 2 from 10am to 10.30pm daily.

To authorise another person to collect redeemed items on your behalf, please complete the Letter of Authorisation. Verification checks will be conducted prior to the redemption. Your authorised redemption party will need to bring along the following documents.

  • Letter of Authorisation duly signed by Cardholder; and
  • Copy of Cardholder's Changi Rewards e-Card

No cancellation or changes are allowed on the redemption item once you have completed and confirmed the redemption.

Yes, you can redeem more than one item as long as you have sufficient Changi Rewards Points, and while stocks last. Each redemption item comes with their set of terms of use. Please refer to the Terms and Conditions before you proceed with your redemption.

No, combination of Changi Rewards points earned in different Programme Years is strictly not allowed.

Cancellation and Refunds

The Changi Rewards points earned from the purchase of the good shall be debited from your account accordingly. If the refund and points debit involve a tier change, you will revert to your previous tier with immediate effect.

Your Changi Rewards membership, Changi Account and all other Changi Airport related digital accounts will be terminated. You will no longer be able to use your points, and enjoy all the privileges of the programme.

CHANGI ACCOUNT

The Changi Account is a digital account service that enables you to connect and transact on Changi Airport’s digital portals with just one username and password.

There are generally no restrictions on eligibility to register for a Changi Account. Enhancements to the Changi Account system will be made progressively to include other Changi Airport digital portals overtime.

Your Changi Account is the e-mail address that is entered during the registration process.

Upon successful registration, an activation e-mail will be sent to the e-mail address registered as your Changi Account. Please click on the verification link to activate your Changi Account.

Yes, you can amend your details by logging in to your Changi Rewards account through the iChangi App or Changi Rewards website

 

Please contact us at enquiry@changiairport.com should you wish to amend your registered e-mail address and date of birth. Please note that your request will be reviewed and processed on a case-by-case basis.

Please click here to reset your password. An e-mail will be sent to your registered Changi Account e-mail address with instructions on how you can reset your password.

 

If you have forgotten your registered Changi Account e-mail address, please contact us at login@changiairport.com to reset your Changi Account password. Identity verification checks may be performed for secuirty purposes.

We do not recommend that you authorise another person to request for or reset your Changi Account password, as your Changi Account gives you access to data and information which can be confidential.

My data and privacy

You may read our privacy policy to find out more.

Subscription

You need to subscribe to receive the latest offers and promotions from Changi Rewards. You may update your subscription preferences here.

If you do not wish to receive emails from us, you may unsubscribe using the link at the bottom of each email. You may also update your subscription status here.