How do I start earning Changi Rewards points?
Present your Changi Rewards e-Card/physical card when you shop and dine at Changi Airport to earn Changi Rewards points.
You can earn Changi Rewards points by making qualifying purchase at all retail, dining and service outlets located at the public and transit areas in Changi Airport, excluding
- banks, money changing facilities, top-up card facilities and purchases
- postal services
- medical services
- lounges (Bank/Airline/Ambassador/Pay-per-use/SATS Rainforest/Jet Quay), transit hotels, hotel reservations counters, postage services, Crowne Plaza Hotel
- telecommunications outlets and counters
- car rental services, airport shuttle and transportation counters
- passenger meeting services counters, left luggage service counters, tour and travel services
- dry cleaning services
- temporary event & short-term non tenant outposts
- and such other items or services as determined by CAG from time to time. Information is correct as of time of printing
Points are awarded based on the nett purchase value after deduction of discounts and voucher redemptions at all participating stores. Payment made using Changi Rewards e-Vouchers and all other in Store Vouchers are not entitled to Changi Rewards points. Purchases of Gift / In-Store Vouchers are not entitled to Changi Rewards points too.
How does the point system work?
Every S$10 nett spent in a single transaction in Changi Airport participating stores entitles the Changi Rewards member to earn Changi Rewards points, rounded down to the nearest S$10 dollar. You will need to present your e-Card/physical card prior purchase to record the points earned. Get to earn more points as you progress up the tiers! Gold tier members earn 2x Changi Rewards points (S$10 = 20 points) and Platinum members earn 6x Changi Rewards points (S$10 = 60 points).
Where can I earn Changi Rewards points?
You can use your Changi Rewards card/e-Card to earn points at all participating stores in Changi Airport, on iShopChangi.com and on our partners’ platforms such as Agoda.com, Booking.com and Kaligo.com.
Is there a cap to how many points I can earn?
You can accumulate up to 340,000 Changi Rewards points in a year (w.e.f. 1 April 2018). Once a card member has accumulated 340,000 points in each programme year, no further points will be awarded.
How long does it take for the points to be reflected into my account?
Points will be awarded into your account immediately upon payment.
For bonus points during promotional period, please follow the terms and conditions of the respective promotions to understand the grace period to award your bonus points.
How do I check my points balance and transaction?
You can do so using the iChangi app on your mobile device.
Alternatively, you can check when you log in to your member’s portal on www.changirewards.com/login.>
Points balance will also be printed at the bottom of the receipt with every of your purchase if you present your e-Card/physical card at any participating Changi Airport outlets. Only points accumulated in that Programme Year will be reflected on the receipt.
What happen if I forget to bring my membership card?
You can now shop with your mobile by getting a Changi Rewards e-Card. Simply download the iChangi App. Launch the app, select ‘start’, ‘My Changi’ and ‘Changi Rewards’ to enter the Changi Rewards page. Log in and you can start to earn points with your e-Card.
Click here for a step-by-step guide.
Is there a specific period for me to earn the points?
You can earn points all year round from the time of registration.
Can I use someone else’s receipts to earn Changi Rewards points?
Changi Rewards points can only be awarded for your own purchases. If any member is found using receipts other than those for his own purchases to accumulate points, CAG reserves the right to terminate the use of his card.
Can I do a retrospective claim for my points if I forget to present my card at the point of purchase?
No. Changi Rewards points can only be awarded when the member presents the card at the point of sale.
We encourage a card-less Changi Rewards experience so that you never have to worry about forgetting your card again. You’re your Changi Rewards e-Card, you can earn points, view Changi Rewards account and redeem e-Vouchers all in one platform.
Click here for a step-by-step guide.
Can I earn Changi Rewards points at the same time as earning points with other retailers in the airport, who have their own loyalty programme e.g. Starbucks/Watsons?
Yes, you can. Simply present both loyalty cards at the time of purchase.
It has been a while since my last transaction, and yet Changi Rewards points have not been posted to my account. What do I do?
Please email us at email@example.com with your supporting receipts and we will look into the matter. Please give us at least 7 working days to get back to you.
Can I give my bonus points away?
No. Points can only be redeemed by the intended account holder only.
If I use eV (e-vouchers) to offset my purchase, will I still earn points?
Points are awarded based on the nett purchase value after deduction of discounts and voucher redemptions at all participating retailers. Payment made using Changi Dollar Vouchers, Changi Rewards e-Voucher and all other In-Store Vouchers are not entitled to Changi Rewards points. Purchases of Gift / In-Store Vouchers are not entitled to Changi Rewards points too.
What happens to my Changi Rewards points if I return the good for refund?
The Changi Rewards points earned on the purchase of the good shall be debited from your account accordingly. If the refund and points debit involve a tier change, you will get back your previous tier with immediate effect.