On one of Yann Qi’s trips to Japan, he deliberately chose to fly ANA as ANA was the launch customer of the B787 Dreamliner, and it had mounted that aircraft type for the Singapore-Tokyo route. It was his first time taking the B787.
With the aviation industry hit by the Covid pandemic, what is the future of the industry?
Samantha: Looking back over the past 12 years of my career – Changi has celebrated consecutive years of record-breaking passenger traffic and also endured an unprecedented crisis that we are currently recovering from. Travel has evolved tremendously – when I first joined in 2009, passengers were not attuned to things like digital travel documents, self check-in or biometric immigration clearance that we have all come to embrace as the norm today.
As we navigate through the Covid pandemic, we are also working to tackle the next global challenge – climate change – given that aviation is one of the most difficult sectors to decarbonise. Our business is constantly evolving with the dynamic environment that we operate in, but two things have held constant all these years. That is the resilience of my fellow colleagues, as well as our commitment to retain our position as a leading hub that delivers world-class service to our passengers.
Yann Qi: Travel as an industry is definitely evolving. It may seem like a slower moving sector compared to the tech industry as there is more infrastructure, physical assets, and processes distributed across many nodes, but it is nonetheless challenging. As an airport operator we play an important role in the process, and it gives us many opportunities to shape and transform the industry. Our challenge is really to leverage our operational expertise and create an environment for changemaking so we can lead the transformation of the industry worldwide. It is one of the areas where Singapore can truly leave a mark on the global stage.
For candidates who want to participate in the transformation of the travel industry, applications for CAG’s scholarship programme are now open. To find out more, visit https://www.changiairport.com/corporate/careers/scholarships.html