When Covid-19 hit Singapore in early 2020, one of Changi Airport Group’s (CAG’s) immediate priorities was to ensure the safety and well-being of its almost-2,000-strong workforce. As the Covid-19 pandemic developed, from April 2020 onwards, all CAG employees who were able to do their jobs remotely were required to work from home (WFH), a situation that has continued into 2021. During this extended period of absence from the physical workplace, internal communications within CAG has taken on new importance, with the company utilising multiple channels to broadcast news and information to its employees, as well as to engage them.
One of these channels is the company’s internal social networking app – appropriately named ‘In.Touch’. It enables CAG employees to share information with one another through bite-sized posts, such as the latest innovations being trialed, retail promotions for staff, or simply a beautiful rainbow spotted at one of the airside fire stations. The app is maintained by CAG’s Internal Communications team, part of the Corporate and Marketing Communications division.
Throughout the WFH period, the team has been curating a constant stream of content for the app to ensure that staff continue to be kept posted on developments at Changi – this included posts on how CAG is responding to the Covid-19 crisis, for example by pivoting to online businesses like iShopChangi and Changi Eats, and on the work done by colleagues who remain on duty at the airport.