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VALIDATE YOUR CHANGI STATUS

You have an OneChangi ID

Complete your Changi Rewards registration more quickly by logging in via OneChangi ID. The registration form will be pre-filled using details from your OneChangi ID.

FORGOT PASSWORD?

TELL US WHERE YOU ARE FROM

Your country of residence will help us tailor the rewards programme to suit your needs.

DO YOU HAVE A TAKE-ONE CARD?

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Enter the 11 digits of the card ID (beginning with 99)
Enter the PIN found on the Changi Rewards “Take-One” Card Brochure
  • FEEDBACK AND ENQUIRIES

Find answers to your questions on our FAQs. Otherwise, reach out to us by completing the form below. Fields marked with * are mandatory.

Please note that your personal data may be shared with our partners and other relevant third parties - to enable them to follow-up and reply to you directly on your feedback.

By provision of your personal particulars, you are deemed to have provided your consent to the collection, use or disclosure of your personal data for this purpose.



Category is required.
Name is required. Name is required. Accept only letters Accept only letters
Email is required. Email is required.
Accept only digits Accept only digits

Card No. is required. Card No. is required.
Subject is required.

Please choose your day for Date of Purchase.
Please choose your month for Date of Purchase.
Please choose your year for Date of Purchase.
Please input Receipt No.
Accept only digits
Please input Outlet.
Please select Terminal of Outlet.

Kindly attach your receipts for appeals or screenshot of the error that you have encountered to allow us to better assist you.

Please attach your receipt. Supported File Types: (.jpg, .bmp, .png, .gif, .pdf, .doc, .ppt)
Maximum uploaded file size allowed is 2 MB.
Maximum size allowed is 2 MB
Invalid file types found. Please make sure correct file type is uploaded.

Please choose your day for Date of Purchase.
Please choose your month for Date of Purchase.
Please choose your year for Date of Purchase.
Please input Receipt No.
Accept only digits
Please input Outlet.
Please select Terminal of Outlet.

Kindly attach your receipts for appeals or screenshot of the error that you have encountered to allow us to better assist you.

Supported File Types: (.jpg, .bmp, .png, .gif, .pdf, .doc, .ppt)
Maximum uploaded file size allowed is 2 MB.
Maximum size allowed is 2 MB
Invalid file types found. Please make sure correct file type is uploaded.

Please choose your day for Date of Purchase.
Please choose your month for Date of Purchase.
Please choose your year for Date of Purchase.
Please input Receipt No.
Accept only digits
Please input Outlet.
Please select Terminal of Outlet.

Kindly attach your receipts for appeals or screenshot of the error that you have encountered to allow us to better assist you.

Supported File Types: (.jpg, .bmp, .png, .gif, .pdf, .doc, .ppt)
Maximum uploaded file size allowed is 2 MB.
Maximum size allowed is 2 MB
Invalid file types found. Please make sure correct file type is uploaded.
reCAPTCHA is required.
Message is required.
Supported File Types: (.jpg, .bmp, .png, .gif, .pdf, .doc, .ppt) Maximum uploaded file size allowed is 2 MB. Invalid file types found. Please make sure correct file type is uploaded.
reCAPTCHA is required.

Kindly attach your receipts for appeals or screenshot of the error that you have encountered to allow us to better assist you.

  • Departure Transit Lounge

    Changi Airport Terminal 1, Transit (Located in the iShopChangi Counter, beside the tax refund counter). Operating hours: 24 hours daily.

  • Public Area

    Changi Airport Terminal 3, Basement 2 (at the Customer Service Counter, opposite NTUC Fairprice). Operating hours: 10am to 11pm daily

  • Departure Transit Level 2 South

    Changi Airport Terminal 4, Transit (Located in the iShopChangi Counter). Operating hours: 24 hours daily.


*Note that map is for illustration purposes only, and is not drawn to scale.

Opt to submit your receipts via our Changi virtual assistant

here for a quicker processing time.

Upon successful verification, your points will be awarded into your

Changi Rewards account within 5 working days.

Thank you!

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